Fair Return Policy

Every item you order at Spreadshirt or a Spreadshirt Partner Shop is printed for you on-demand by hand. That’s what distinguishes us from other e-commerce retailers. Returns aren’t put back on our warehouse shelves, as we can’t resell them. But we want to make sure you’re 100% satisfied with your order. This is why you can rely on our fair return policy.

30-day Return Guarantee

Simply return your product within 30 days of your receipt date. If it doesn’t fit or you don’t like it, just send it back. As a print-on-demand provider, we can offer you the following return options:

• Exchange for a new product
• Exchange for a voucher. Can be redeemed towards your next order

Refunding the purchase price is possible as long as you didn’t customize the product yourself.

Easy Returns

Open your shipping confirmation or your Spreadshirt account

Click on “Returns”

Select a reason for your return and choose a Return option

Your return is usually being processed within 7 business days

Who will bear the return shipping costs?

If your order value was $40 or more, Spreadshirt will cover the return costs. Please always contact our service team before returning anything. In many cases, we find a solution that avoids sending packages back and forth unnecessarily. It’s for the sake of your time and the environment!

What happens to returns?

The products sold by the company are unique and every order is treated with care. In case of returns, the company does not discard the products but rather takes a more sustainable approach. Since 2011, Spread Group has been donating new goods from returns worldwide to various charitable organizations and families in need. For items that cannot be donated due to legal regulations, such as those with personal designs or company logos, they are handed over to a recycling company. These products are then given a second life and can be repurposed, such as turning them into protective insulation wool. By doing this, the company is able to reduce waste and contribute to a more sustainable future.

Legal Notice

Our satisfaction guarantee exists in addition to your legal rights, including right of withdrawal and warranty claims. You can find further information in our Terms & Conditions.

When your item qualifies is eligible for refund (see conditions in Return Policy), we will refund for you within 5 business days.

Your refund will be issued to the same credit card or original method of payment that you used to order.

As the refund is a reversal of your payment, we can only send it back in the same way it was received. Reversing a payment in this way is the fastest and most secure way to get the refund on its way back to you.

Shipping costs are non-refundable, you must pay 20% transaction fee. If you receive a refund, the cost of return shipping and transaction fee will be deducted from your refund.

Return shipping cost aren’t the responsibility of the Sneakeonl

If you are experiencing a delay in receiving your refund, there are a few steps you can take to resolve the issue. First, check your bank account to make sure that the refund has not been deposited. If you still have not received your refund, contact your credit card company to see if they can provide any information. Sometimes, it can take some time before a refund is officially posted to your account.

You should also contact your bank to inquire about any processing time for refunds. If you have completed all of these steps and still have not received your refund, you can reach out to the seller directly for assistance. They may be able to provide more information or help resolve the issue.

sneakeonl@gmail.com

 

Exchanges

All products go through a quality control check before being sent to you – But just in case read below!

If the product encounters one of the problems below when you open the package, let us know by taking a picture and email us directly with your order number.

• Damaged due to delivery: torn, dirty…
• The order is not in the right item, size, color or style compared to the order.
• The printed image is not clear.
• The printed image is not in the center of the shirt.
• Other mistakes caused by us…

Once the issue is verified to be correct, we will send you a replacement product

NOTE: Please refer to the size guide. We will not take any responsibility about the size if we made it as your request. In case of shipping the wrong size in comparison with the order we will follow the above policy.