Thank you for choosing Sneakeonl. Once you’ve placed your order, we’ll begin the process of preparing your stock and packaging. This typically takes between 7-10 business days. Once your order is ready to be shipped, we’ll provide you with a tracking number to monitor your package. Please note that during busy periods like holidays and sale seasons, there may be some delays in processing your order.
If you don’t receive your tracking number within 7 working days after making your payment, please contact us.
It’s important to provide accurate and complete payment and address information as any inaccuracies may delay the processing of your order. Thank you for your understanding and support.
When will I get my order?
Your orders shall be shipped out from our warehouse located at Fujian, China.
We proudly offer worldwide shipping via SF Express, USPS, Yun Express, Epacket, or FedEx.
Please kindly note your order will be processed for stocking, packing, and shipping to the address that you provide to us. We shall commit about delivery time to you like the table below:
|Region||Commitment processing time||Commitment delivery time||Commitment timeframe|
|North America region (excluded Mexico)||7-10 days||15-20 days||22-30 days|
|Europe & UK||7-10 days||15-30 days||22-40 days|
|Australia, New Zealand, Chile and other regions||7-10 days||20-30 days||27-40 days|
Please kindly note that we shall not provide services to South Asia (except India), Western Asia and African countries, and other countries listed in United States Designated Individuals and Entities.
If for whatever reason your goods don’t arrive within 60 days, you will be refunded in FULL for that item. This is our promise to you! If there’s a missing order, please let us know via email support: email@example.com. We’ll investigate (it usually took 3-5 business days) and send you another one after we got a conclusion.
CUSTOMS AND TAXES
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
WRONG ADDRESS DISCLAIMER
As the buyer, it is your responsibility to ensure that you enter your address correctly. Please double-check the address you provide during checkout, as we cannot guarantee changes to the address due to our strict shipping schedules. We cannot be held responsible for any packages that are sent to the wrong address due to an error on the buyer’s part.
In the event that the package arrives in your country and the customer refuses to accept it, or if multiple delivery attempts have been made without success, we reserve the right to abandon the package and will not provide a refund.
If you have any questions or comments, please don’t hesitate to contact us using the following information:
Mail: firstname.lastname@example.org we’ll try our greatest to help you. Sometimes tracking information won’t be available. this could be due to technical issues because of which the tracking information isn’t updated on the app. In such cases, if you’re still unable to locate your item, contact us ???? Mail: email@example.com we’ll assist you…
Customer Support 24/7
Business address : 12910 West 67th Street Shawnee, KS 66216